Location
kuala lumpur, kuala lumpur, Malaysia
Posted
June 27, 2026
Job Description
Job Overview
This Technical Support Engineer will support mobile application security solutions, troubleshoot technical issues, and work closely with engineering teams.
Key Responsibilities
- Provide technical support to customers via email, phone, chat, or ticketing systems.
- Troubleshoot, diagnose, and resolve software, application, and integration-related issues.
- Reproduce reported issues, perform root cause analysis, and document findings clearly.
- Conduct compatibility and functionality testing, validate fixes, and prepare structured test reports.
- Guide customers through product configuration, onboarding, upgrades, and integration processes.
- Collaborate with Engineering, Product, and Customer Success teams to investigate and resolve complex technical issues.
- Escalate unresolved cases following established support procedures.
- Maintain accurate records of customer interactions, ...