Location
home office, br, Brazil
Posted
July 20, 2026
Job Description
We are seeking an experienced CoPilot Studio Agentic Developer to join our team as a Level 3 (L3) Support Resource, serving as the final escalation point for complex technical issues related to Microsoft Copilot Studio-based agentic solutions.
This role involves advanced incident management, root cause analysis, and continuous enhancement of agentic solutions to ensure optimal performance and reliability.
Your main responsibilities will be:
- Handling incidents, service requests, and escalations related to Copilot Studio agentic solutions;
- Performing root cause analysis and implementing permanent fixes for complex technical issues;
- Managing Power Platform solution deployments, environment management, and ALM processes;
- Troubleshooting integrations, APIs, custom connectors, SharePoint Online, Microsoft 365 services, and authentication issues;
- Creating and maintaining runbooks, SOPs, and knowledge articles;
- Continuou...