Location
tirupati, andhra pradesh, India
Posted
June 26, 2026
Job Description
Job Summary:
The M365 L2 Engineer is a mid-level role within the IT Operations team, responsible for supporting and maintaining the Microsoft 365 (M365) environment. The role focuses on providing technical support, issue resolution, and assisting in administration activities to ensure smooth functioning of M365 services such as Exchange Online, Share Point, Teams, and One Drive.
Key Responsibilites:
M365 Administration Support
Assist in configuration and administration of M365 services including Exchange Online, Teams, Share Point Online, and One Drive.
Perform user management (user creation, license assignment, mailbox management, access controls).
Incident & Request Management
Handle L2-level incidents and service requests related to M365.
Troubleshoot and resolve moderate complexity issues (mail flow, Teams access, Share Point permissions, etc.).
Escalate complex issues to L3 team when required.
Monitoring & Maintenance
Monitor M365 service health da...
The M365 L2 Engineer is a mid-level role within the IT Operations team, responsible for supporting and maintaining the Microsoft 365 (M365) environment. The role focuses on providing technical support, issue resolution, and assisting in administration activities to ensure smooth functioning of M365 services such as Exchange Online, Share Point, Teams, and One Drive.
Key Responsibilites:
M365 Administration Support
Assist in configuration and administration of M365 services including Exchange Online, Teams, Share Point Online, and One Drive.
Perform user management (user creation, license assignment, mailbox management, access controls).
Incident & Request Management
Handle L2-level incidents and service requests related to M365.
Troubleshoot and resolve moderate complexity issues (mail flow, Teams access, Share Point permissions, etc.).
Escalate complex issues to L3 team when required.
Monitoring & Maintenance
Monitor M365 service health da...