MICROSOFT DYNAMICS CONTACT CENTER SENIOR CONSULTANT

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Full-time Computer Occupations
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Location
Katowice, Silesian Voivodeship, Poland
Posted
June 27, 2026

Job Description

We are looking for a Senior Consultant with strong hands-on experience in Microsoft Dynamics 365 Contact Center. The role focuses on the functional and technical implementation of a modern omnichannel contact center platform, excluding deep voice or telephony architecture responsibilities.

  • Configure and implement Microsoft Dynamics 365 Contact Center features.
  • Design and implement routing, queues, and case management concepts.
  • Support integration with surrounding CRM and business systems.
  • Act as senior delivery consultant within the project team.
  • Support testing, go-live and hypercare phases.
  • Create documentation and support knowledge transfer.
  • Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most...

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      June 27, 2026
    • Application Deadline
      August 06, 2026