Job Description
This position works in IT Multimedia Administration. This is technical and operational work in the provision of first level user support and problem resolution services to the organization. A Microcomputer Support Specialist 2 responds to user calls; investigates and resolves first level software and hardware problems on multimedia computers and audiovisual systems supporting meeting rooms and collaboration spaces; assesses problems and develops or assists users to develop possible solutions; refers more complex, major and unresolved software problems and hardware malfunctions to vendor or technical specialist, follows up on such matters, as required; installs, configures and distributes system updates and new software applications; installs, configures, and connects computer supporting audiovisual components; tests software applications, special programs, and new equipment and provides operational support, setup and troubleshooting for broadcast and live event environments; esta...