Location
raleigh, nl, Canada
Posted
July 16, 2026
Job Description
Join M/I Homes as a Customer Care Manager, focusing on customer satisfaction through efficient home inspections and repairs. This role emphasizes clear communication and the management of service requests for completed homes.
As a Customer Care Manager, you will perform essential inspections post-closing and ensure that all work orders are completed to customer satisfaction. This position requires overseeing subcontractor work while maintaining direct contact with customers for updates on their service requests. Experience in the home-building industry is crucial for success.
Key Responsibilities:
• Oversee Post Closing Customer Visits and conduct inspections
• Complete work orders and solve on-site customer needs
• Coordinate and schedule subcontractors for repairs
• Supervise contractor workflow and quality assurance
• Maintain inventory of service-related materials
Requirements:
• High school graduate with 1-...
As a Customer Care Manager, you will perform essential inspections post-closing and ensure that all work orders are completed to customer satisfaction. This position requires overseeing subcontractor work while maintaining direct contact with customers for updates on their service requests. Experience in the home-building industry is crucial for success.
Key Responsibilities:
• Oversee Post Closing Customer Visits and conduct inspections
• Complete work orders and solve on-site customer needs
• Coordinate and schedule subcontractors for repairs
• Supervise contractor workflow and quality assurance
• Maintain inventory of service-related materials
Requirements:
• High school graduate with 1-...