Location
United States, United States, United States
Posted
July 27, 2026
Job Description
*POSITION SUMMARY:*
Oversees the JEA residential and commercial customer billing experience. Provides leadership for the generation, printing, quality control and delivery of JEA customer bills and invoices. Manages the development and issuance of RFPs and manages vendor relationships. Manages the utility rates testing and validation processes.
*DUTIES & RESPONSIBILITIES:*
• Responsible to manage the accuracy and timeliness of customer billing including credits and adjustments, exception conditions, and other billing issues. Assures continuous process improvement.
• Coordinates with other business units and process owners to ensure quality and accuracy of customer billing.
• Identify trends in billing exceptions through daily review of various reports, identifies processing errors, recommends remedies and follows through to ensure correction.
• Remains abreast of billing trends within and outside of the utilities industry and champions the development, implementa...
Oversees the JEA residential and commercial customer billing experience. Provides leadership for the generation, printing, quality control and delivery of JEA customer bills and invoices. Manages the development and issuance of RFPs and manages vendor relationships. Manages the utility rates testing and validation processes.
*DUTIES & RESPONSIBILITIES:*
• Responsible to manage the accuracy and timeliness of customer billing including credits and adjustments, exception conditions, and other billing issues. Assures continuous process improvement.
• Coordinates with other business units and process owners to ensure quality and accuracy of customer billing.
• Identify trends in billing exceptions through daily review of various reports, identifies processing errors, recommends remedies and follows through to ensure correction.
• Remains abreast of billing trends within and outside of the utilities industry and champions the development, implementa...