Location
abbotsford, fraser valley regional district, Canada
Posted
July 16, 2026
Job Description
Lead the Membership Services team at Abbotsford Canucks, delivering exceptional customer service and driving member engagement. This full-time, on-site role demands strong leadership and strategic planning skills.
As the Manager of Membership Services, you will oversee the daily operations of the Membership Services team, ensuring a high standard of service is met. Your responsibilities include coaching executives, collaborating with senior leadership on retention strategies, and analyzing data to enhance member engagement. You will play a pivotal role in executing various member events and resolving escalated complaints effectively.
Key Responsibilities:
• Lead and coach a team of account executives
• Collaborate on strategic retention and execution plans
• Conduct weekly Membership Sales & Services meetings
• Analyze CRM data to improve retention
• Coordinate and oversee member benefit events
Requirements:
• 3...
As the Manager of Membership Services, you will oversee the daily operations of the Membership Services team, ensuring a high standard of service is met. Your responsibilities include coaching executives, collaborating with senior leadership on retention strategies, and analyzing data to enhance member engagement. You will play a pivotal role in executing various member events and resolving escalated complaints effectively.
Key Responsibilities:
• Lead and coach a team of account executives
• Collaborate on strategic retention and execution plans
• Conduct weekly Membership Sales & Services meetings
• Analyze CRM data to improve retention
• Coordinate and oversee member benefit events
Requirements:
• 3...