Member Support Leader - Sydney, NSW
Flight Centre Travel Group
Job Description
Lead the future of member experience—driving seamless support, smarter solutions, and stronger connections across every stage of the journey.
ABOUT THE OPPORTUNITY
You will lead a high-impact function that shapes the full member experience—from onboarding through to ongoing engagement. As Member Support Leader, you will drive scalable, cost-effective support while elevating customer satisfaction and long-term profitability. You will work across onboarding, member support, and community engagement, becoming the trusted face of support within the network. This is an exciting opportunity to lead innovation, including AI-enabled solutions, and make a measurable impact on how members connect, grow, and succeed.
KEY RESPONSIBILITIES
• Support preferred product strategy through the events calendar
• Measure, track, and report on innovation impact and performance outcomes
• Lead, develop...