Member Services Representative - Full Time

Full-time Other-General

Member Services Representative

We are looking for an experienced Member Services Representative to join our Morningside Branch. The role focuses on providing outstanding customer service and positioning products to support member financial wellbeing.

Responsibilities

• Attend to Members with excellence, patience, and empathy.
• Position Meridian’s products and services to add value to Member financial wellbeing.
• Provide superior Member experience through accurate transaction posting and timely service.
• Resolve Member concerns autonomously and develop action plans to prevent future escalations.
• Collaborate with Wealth, Small Business, and Mobile Mortgage teams to support Member growth.
• Leverage virtual technology platforms for effective communication.
• Engage in continuous improvement by incorporating feedback and identifying opportunities to enhance Member service.

Qualificat...