Member Processing Senior Operations Analyst

Full time Business Operations Specialists

This role offers an opportunity to be part of a transformation within the U.S. Retirement business, helping build a new recordkeeping and operations ecosystem across people, process, technology, and data. As a Member Processing Senior Operational Analyst, you will play a key role in driving efficiency, innovation, and service excellence while supporting business growth and maintaining Manulife/John Hancock’s strong reputation.

In this dynamic role, you will take a proactive, customer-focused approach while supporting the FutureChoice Member Services team. Your responsibilities include risk mitigation, reporting, process improvement, procedure management, and project and operations administration to ensure a high-quality client experience.

Position Responsibilities:

Provide team leadership and process improvement as an SME and mentor, driving capability building and recommending efficiency and quality enhancements

Coordinate operat...