Member Experience Team Lead

The Glencoe Club

Full Time Supervisors of Office and Administrative Support Workers
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Location
Calgary, Alberta, Canada
Posted
March 23, 2026

Job Description

Responsibilities:


  • Provides regular support and coverage of Member Experiences front desks and meets and exceeds customer’s expectations in all service aspects

  • Effectively addresses member feedback immediately and communicates applicable information onto the supervisor, team lead, and other team members as part of the feedback process

  • Oversees maintaining training manuals, training of new hires in the department, and occasionally assists with hiring, doing performance check-ins and scheduling staff

  • Identify ways in which experiences can be enhanced and plan ways to implement such changes

  • Finds ways to customize and personalize the class registration experience for members so it is more enjoyable

  • Ensures comprehensive training and use of the Northstar system all levels of users in Athletics and Recreation

  • Assists with the entry and submissions for the Sports brochure and online content. Co...

    • Job Details

    • Job Type
      Full Time
    • Category
      Supervisors of Office and Administrative Support Workers
    • Date Posted
      March 23, 2026
    • Application Deadline
      May 02, 2026