Location
sydney, cape breton regional municipality, Canada
Posted
July 16, 2026
Job Description
Drive customer success with MCI as an Inbound Customer Service Representative, ensuring excellent service delivery in a supportive environment. Tackle inquiries and provide solutions with professionalism.
MCI is on the lookout for proactive individuals to join its customer service team. In this role, you'll manage a variety of customer interactions, focusing on technical troubleshooting and help desk support for both consumers and public sector clients. You’ll gain experience and knowledge in a busy office atmosphere while enjoying career growth opportunities.
Key Responsibilities:
• Handle inbound inquiries through calls, chats, and emails
• Resolve customer issues with a focus on first-contact resolution
• Maintain detailed documentation of customer interactions
• Collaborate with internal teams to escalate and resolve issues
• Participate in training sessions to enhance service skills
Requirements:
• Must possess a high school diploma or equivalent
• St...
MCI is on the lookout for proactive individuals to join its customer service team. In this role, you'll manage a variety of customer interactions, focusing on technical troubleshooting and help desk support for both consumers and public sector clients. You’ll gain experience and knowledge in a busy office atmosphere while enjoying career growth opportunities.
Key Responsibilities:
• Handle inbound inquiries through calls, chats, and emails
• Resolve customer issues with a focus on first-contact resolution
• Maintain detailed documentation of customer interactions
• Collaborate with internal teams to escalate and resolve issues
• Participate in training sessions to enhance service skills
Requirements:
• Must possess a high school diploma or equivalent
• St...