MCI Customer Service Operations Supervisor

Full-time Other-General

Join MCI in Sydney, NS as a Customer Service Supervisor, where you will lead a dedicated team and oversee call center operations for various clients. Focus on enhancing customer experiences and fostering growth.
This on-site, full-time position requires a strong leader to guide agents and improve operational performance. You will play a key role in developing team members and implementing strategies that raise customer satisfaction. Your commitment to fostering a positive work culture will drive success.
Key Responsibilities:
• Supervise customer service agents in daily operations
• Manage performance metrics and operational strategies
• Mentor team members for ongoing improvement
• Collaborate with leadership on customer-centric initiatives
• Implement best practices to elevate customer experience
Requirements:
• Experience in customer service supervision
• Strong leadership and excellent communication abilities
• Ability to drive team performance
•...