Location
remote, remote, Canada
Posted
July 16, 2026
Job Description
Join MCI as a Conversational AI Tester and enhance chatbot performance through meticulous testing and analysis. Ensure compliance and elevate user experiences in AI interactions.
In this crucial role at MCI, the Conversational AI Tester will assess and optimize AI chatbot responses while validating functionality against business requirements. Candidates will use their QA expertise to improve user journeys and maintain high-quality standards across AI-driven interactions. Your attention to detail and problem-solving skills are essential.
Key Responsibilities:
• Conduct regression and user acceptance testing
• Monitor response quality and effectiveness
• Document test results accurately
• Collaborate with AI trainers for feedback delivery
• Prepare performance reports and insights
Requirements:
• Relevant Degree or diploma in IT or related areas
• Background in software testing or chatbot evaluation
• ...
In this crucial role at MCI, the Conversational AI Tester will assess and optimize AI chatbot responses while validating functionality against business requirements. Candidates will use their QA expertise to improve user journeys and maintain high-quality standards across AI-driven interactions. Your attention to detail and problem-solving skills are essential.
Key Responsibilities:
• Conduct regression and user acceptance testing
• Monitor response quality and effectiveness
• Document test results accurately
• Collaborate with AI trainers for feedback delivery
• Prepare performance reports and insights
Requirements:
• Relevant Degree or diploma in IT or related areas
• Background in software testing or chatbot evaluation
• ...