MBS - Customer Support Specialist II 4x4 third and second shift

Full-time Servicio de atención al cliente

Schedule: Fulltime -4x4 Night Shift.

Job Type: Onsite

Salary Type: Salary
Req: #2162

About the Role

Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. You’ll work in a dynamic environment, collaborating with a team of 10–20 people and partnering with multiple groups to deliver outstanding service to carriers and customers. This shift also follows the 4x4 scheme, but with a schedule from 9:00 p.m. to 7:00 a.m. That is, you work four nights in a row and then rest for four nights before returning to your next cycle. Requires working on Mexican holidays while observing U.S. holidays.

What the candidate will do?

• Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to re...