Master Data Customer Support (Mandarin Proficiency)

Full-time Human Resources

Master Data Customer Support (Mandarin Proficiency)

At Toll, we do more than just logistics – we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post –

Responsibilities

• Enter data according to Standard Operating Procedure
• Respond to queries for information and access relevant files
• Record information into Cargo Wise
• Check completed work for accuracy
• Proactively communicate with customer via email and call
• Keep sensitive customer or company information confidential
• Explore process improvement through Continuous Improvement initiative

Skills

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