MAS Payroll (YE Division) Client Support Specialist (Contingent)

Full-time Human Resources

Job Responsibilities

• Client Support & Troubleshooting – Serve as the first point of contact for clients using ADP Workforce Now payroll and HR solutions. Address and resolve payroll processing, tax, compliance, and system-related issues. Guide clients in using Workforce Now functionalities such as payroll processing, reporting, benefits management, and employee self‑service. Troubleshoot system errors, login/access problems, and configuration issues. Maintain detailed case notes to ensure a seamless client support experience.
• Payroll Processing & Compliance – Assist clients with payroll setup, processing, and adjustments within Workforce Now. Ensure compliance with federal, state, and local payroll regulations, including tax filings and deductions. Support clients in year‑end processing, including W-2 and 1099 preparation. Educate clients on best practices for payroll accuracy and efficiency.
• Knowledge & Product Expertise