Job Description
Overview
At Gallagher, marketing works best when requests are handled with care, speed, and clear next steps. In this role, you’ll lead the offshore intake function for GGB Americas Marketing, making sure inbound requests are captured, reviewed, routed, fulfilled, or escalated in a consistent way.
You’ll manage a team of intake specialists who act as the front door to Marketing. Your work will help producers and business leaders connect quickly with the right marketing support, while keeping workflows clear and service standards high. If you enjoy people leadership, process ownership, and helping teams deliver reliable support in a busy environment, this role could be a great fit.
How you'll make an impact
You’ll lead, coach, and support a team of offshore intake specialists, setting clear expectations for response times, accuracy, follow-through, and service quality. You’ll keep a close eye on team performance, give regular feedback, ...