Job Description
We are looking for a detail-oriented and customer-focused Mandarin Bilingual Customer Service Representative to support Mandarin- and English-speaking customers. The role involves delivering high-quality service, resolving inquiries, and ensuring customer satisfaction across multiple communication channels.
Key Responsibilities:
Handle inbound and/or outbound customer interactions via phone, email, or chat in Mandarin and English
Provide accurate information about products, services, billing, and company policies
Resolve customer issues efficiently while maintaining a positive customer experience
Document all interactions accurately in the system
Escalate complex or unresolved concerns to the appropriate teams
Meet or exceed key performance indicators (KPIs) such as CSAT, AHT, and FCR
Maintain professionalism, empathy, and ...