Job Description
About the Team & Role
The Manager of Workplace Technology Services serves a critical leadership role within the organization, acting as a central point of contact for the procurement, distribution, and lifecycle management of all end-user hardware and licensed software across the global WEX ecosystem. They will lead a diverse, global team of IT Support Specialists and Technicians and be responsible for driving operational excellence, strategic vendor partnerships, and proactive automation initiatives to optimize technology spend and enhance WEX’s Digital Employee Experience (DEX).
How you’ll make an impact
Hardware Lifecycle & Logistics Management
Strategic Deployment: Oversee the global distribution and recovery of all end-user endpoints (7,500+ devices), ensuring employees receive hardware optimized for their specific personas for each use case (Onboardings/Offboardings, Refresh, Break/Fix, etc.)
Refresh Program Management: ...