Location
manila, metro manila, Philippines
Posted
June 12, 2026
Job Description
Overview
Responsibilities
- Real- Time operational status / performance for all Qualfon Sites.
- Reviews client’s half –hour staffing report
- Ensures optimal staffing is in place to meet the client service level agreements on real-time.
- Agent Schedules for the Group Accounts
- Ensures the availability of 14 day rolling schedules.
- Essential business owner need per skill group.
- Reviews the work pattern assignment
- Ensures schedule/distribute work for call center.
- Works with the client business owners, operations managers and workforce analysts globally in establishing the 2 week rolling schedules.
- Resolutions for scheduling conflicts and / or special scheduling requests.
- Simulates the hours that will be generated with the given schedules and get the total hours loss.
- Prepares another shift distribution that would be best f...