Location
Laguna, Calabarzon, Philippines
Posted
June 28, 2026
Job Description
At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Manager, Workforce Management, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.
What You’ll Do:
- Understanding of key business objectives, timeframes, and requirements associated with Workforce Management.
- Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals throughout the group sites.
- Reporting of Daily program metrics on assigned projects
- Makes strategic recommendations to improve productivity while balancing service levels and costs
- Ensures that the team follows workforce procedures.
- Assist in r...