Manager, WFM

Full time Operations Specialties Managers

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Job Overview:

The Workforce Management Manager leads and develops a team of WFM Leads, Analysts, and Senior Analysts responsible for end‑to‑end workforce planning and execution. This role drives forecasting accuracy, capacity planning, scheduling efficiency, real‑time performance management, and reporting excellence to support business objectives, service levels, and cost optimization.

Key Responsibilities:

People Leadership

Lead, mentor, and performance‑manage a team of WFM Leads, Analysts, and Senior Analysts

Build team capability across forecasting, capacity planning, scheduling, real‑time management, and reporting

Foster a culture of accountability, continuous improvement, and data‑driven decision‑makin...