Manager, Transformation

Full-time Finance

Job Title

Manager, Transformation

Responsibilities

1. Innovation Leadership
2. Strategic Visibility
3. Process Optimization
4. Best Practices and Training
   • Drive, deliver, and deploy various Innovation Initiatives
   • Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits
   • Provide end to end assessments and customer journey map to streamline the process and propose the applicable automation tools and process improvement
   • Lead ideation sessions with the account and co-innovation with the client
   • Replicate best practices applicable to the account
   • Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of any Hypercare status
   • Provide awareness and/or trainings on Automation, Roots, and Six Sigma

Location

PHL Quezon City - Tera Tower 16th Floor

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