Location
pasay, metropolitan manila, Philippines
Posted
June 04, 2026
Job Description
Meet the team
The Technical Support team plays a critical role in supporting patients, parents, and caregivers who rely on Dexcom Continuous Glucose Monitoring (CGM) technology. As part of a 24/7 global support organization, the team ensures every interaction delivers a high-quality, empathetic, and solution-focused experience. As a Technical Support Manager, you will lead a diverse team, drive service excellence, and help shape how we support our growing community of users.
Where you come in
- You lead and manage day-to-day operations of a 24/7 Technical Support team, ensuring strong performance and service delivery.
- You coach, mentor, and develop team members through regular feedback, call monitoring, and performance reviews.
- You set clear, measurable goals and track team performance through metrics and continuous assessment.
- You ensure high-quality patient interactions by guiding your team in troubleshooting technical issu...