Location
asturias, cebu, Philippines
Posted
June 08, 2026
Job Description
Meet the team:
The Technical Support team plays a critical role in supporting patients, parents, and caregivers who rely on Dexcom Continuous Glucose Monitoring (CGM) technology. As part of a 24/7 global support organization, the team ensures every interaction delivers a high-quality, empathetic, and solution-focused experience.
Where you come in:
- You lead and manage day-to-day operations of a 24/7 Technical Support team, ensuring strong performance and service delivery.
- You coach, mentor, and develop team members through regular feedback, call monitoring, and performance reviews.
- You set clear, measurable goals and track team performance through metrics and continuous assessment.
- You ensure high-quality patient interactions by guiding your team in troubleshooting technical issues and delivering empathetic support.
- You manage staffing levels, call volumes, and queue performance to meet service level targets. <...