Location
toronto, on, Canada
Posted
July 19, 2026
Job Description
Head up the Technical Account Management team at AfterShip, enhancing post-purchase experiences for global eCommerce clients. This hybrid role allows you to manage customer success effectively.
As a Manager in AfterShip's Professional Services team, you will lead over 10 TAMs, focusing on both technical knowledge and stakeholder management. Your role is crucial in ensuring that Enterprise-level clients like Samsung and Gymshark fully realize AfterShip's capabilities. You’ll help collect feedback, drive product excellence, and enhance customer renewals.
Key Responsibilities:
• Develop and mentor a high-performing TAM team
• Review customer calls for detailed case analysis
• Onboard new TAMs, ensuring product proficiency
• Align TAM KPIs with customer success metrics
• Serve as the customer voice to influence R&D priorities
Requirements:
• Minimum 2 years managing TAMs or SEs
• Knowledgeable in SaaS, APIs, and cloud services
• Strong communication and ana...
As a Manager in AfterShip's Professional Services team, you will lead over 10 TAMs, focusing on both technical knowledge and stakeholder management. Your role is crucial in ensuring that Enterprise-level clients like Samsung and Gymshark fully realize AfterShip's capabilities. You’ll help collect feedback, drive product excellence, and enhance customer renewals.
Key Responsibilities:
• Develop and mentor a high-performing TAM team
• Review customer calls for detailed case analysis
• Onboard new TAMs, ensuring product proficiency
• Align TAM KPIs with customer success metrics
• Serve as the customer voice to influence R&D priorities
Requirements:
• Minimum 2 years managing TAMs or SEs
• Knowledgeable in SaaS, APIs, and cloud services
• Strong communication and ana...