Job Description
About the role
The Manager of DEX Automation & Engineering leads the design, development, and operational maturity of data-driven automation platforms that convert Digital Employee Experience telemetry into actionable insights, automated remediation, and behavior-changing communication campaigns.
This role sits at the intersection of engineering, analytics, automation, and experience design. The team’s mission is to help Gartner IT move from a reactive support model to a proactive operating model by identifying issues before employees are impacted, reducing or eliminating avoidable help desk tickets, and continuously optimizing Gartner’s Digital Workplace for the best possible employee technology experience.
This leader will guide a small team responsible for building and maintaining end-to-end data pipelines, integrating Nexthink, Intune, automation outputs, and other enterprise data sources, and translating complex datasets into clear, compel...