Location
barcelona, cataluña, Spain
Posted
July 06, 2026
Job Description
Purpose
The Manager of Application Operations is a highly technical role, responsible for leading the L2 support and activation for a suite of aviation‑critical software products, including AIRCOM Server, Mission Watch, eWAS, and Data Suite. He/She manages a globally distributed team of Application Analysts across multiple regions, ensuring operational excellence, service quality, and customer satisfaction.
Key Responsibilities
Team Leadership & Management
- Lead a integral team of Application Operations Analysts across multiple time zones.
- Ensure 24x7 operational readiness for all supported applications, aligning with SLAs and critical customer requirements.
- Oversee hiring, onboarding, and training of L2 support staff.
- Define roles, responsibilities, and processes within the AppOps team, ensuring technical depth and continuous knowledge development.
- Assign and monitor tasks across support teams, ensuring al...