Manager Service Digital Project

Full-time Other-General

Synopsis

The Digital Services Project Manager supports the design, delivery and maintenance of digital tools and data products that enable PHDC. The role turns operational data into usable insights and stable tools for IS&H, Culinary, Product, Operations and other stakeholders, increasingly using generative AI for faster report development, documentation and content authoring.

Accountabilities

• Act as day‑to‑day business owner for the PHDC apps ensuring requirements, testing, releases, manuals and crew communications are up to date. Coordinate enhancements and bug fixes for PHDC and inflight digital tools, working with DTI, vendors and business teams.
• Manage OCR, NPS and survey data operations end‑to‑end, including data flows, quality checks, tagging and mapping to routes, aircraft, menus and service design elements. Build and maintain Power BI datasets and reports for OCR/service incidents, service design and menu performance, product stocks, ...