Job Description
Overview
Deliver effective resource capacity management reporting across (Personal Banking Operations) PBO by partnering with senior business leaders, accurately tracking monthly movements of FTE while holding stakeholders accountable to Finance Plan. Coordination with Finance on FTEs, agency usage, savings, and reinvestments. Monitor workforce changes including onboarding, contract renewals, and resource optimization. Effectively track and manage vacancy backfills, guiding leaders in their hiring strategies. Collaborate with team members on various strategic initiatives. Build trust with senior leaders by coordinating monthly meetings to review resource capacity and identify early warning signs of resource strains. Design various reporting offering transparency and visibility of turnover and backfill trends. Deliver insights and recommendations on opportunities to increase productivity, optimize costs, improve client/employee experience, and support decision-making. Par...