Manager, Payments Incident Response & Resiliency (Bilingual Spanish)

Scotiabank

Full-time Business Operations Specialists
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Location
Toronto, Ontario, Canada
Posted
March 18, 2026

Job Description

Is this role right for you?

In this role you will:
  • Communicate effectively in both English and Spanish to support collaboration across international teams and stakeholders in multi-regional payment operations.

  • Lead and support the incident response process for payment applications, ensuring timely identification, classification, prioritization, and resolution of payment-related incidents.

  • Prioritize client impact during incidents, maintaining transparent and effective communication with stakeholders to uphold trust and minimize disruption.

  • Identify, track, and ensure follow-through on action items from post-incident reviews and root cause analyses, driving continuous improvement in payment systems resiliency, reliability, and stability.

  • Support the identification, definition, and benefit quantification of operational change proposals aimed at enhancing resiliency through prevention and effective recovery strategies.

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    Job Details

    • Job Type
      Full-time
    • Category
      Business Operations Specialists
    • Date Posted
      March 18, 2026
    • Application Deadline
      April 27, 2026