Location
manila, metro manila, Philippines
Posted
June 08, 2026
Job Description
OVERVIEW
The Operations Manager is responsible for overseeing daily operations, ensuring achievement of client and internal performance metrics, and driving overall business performance. This role manages account profitability, operational efficiency, and team development while serving as a key liaison between the organization and client stakeholders.
RESPONSIBILITIES
Client Performance & Service Delivery
- Ensure compliance with client performance metrics to drive satisfaction and exceed expectations, including:
- Scorecard performance
- Quality
- Adherence
- Turnaround Time
- Throughput
- Analyze reports and staffing patterns to maintain required service levels
- Conduct Focus Group Discussions (FGDs) to identify and address employee concerns
Operational & Financial Management
- Manage account performance against internal metrics, including:
- Manpo...