Location
regina, division no. 6, Canada
Posted
July 20, 2026
Job Description
Join ISM as the Manager of IT Service Management and lead the strategic direction of ITSM capabilities. Focus on enhancing service standards and operational maturity across the enterprise.
In this critical leadership role, you will drive the governance and maturity of ITSM disciplines. You'll work closely with customers and technology teams to align services with business goals and regulatory requirements. Your leadership will foster a culture of continuous improvement among service management professionals.
Key Responsibilities:
• Execute ITSM vision, roadmap, and governance frameworks
• Own Incident, Problem, and Change Management processes
• Develop business cases for service management improvements
• Partner with ServiceNow for platform enhancement
• Lead service reviews and improvement initiatives
Requirements:
• IT, Business, or equivalent degree
• 10+ years in Information Technology
• 5+ years managing operational or service teams
• Proven rec...
In this critical leadership role, you will drive the governance and maturity of ITSM disciplines. You'll work closely with customers and technology teams to align services with business goals and regulatory requirements. Your leadership will foster a culture of continuous improvement among service management professionals.
Key Responsibilities:
• Execute ITSM vision, roadmap, and governance frameworks
• Own Incident, Problem, and Change Management processes
• Develop business cases for service management improvements
• Partner with ServiceNow for platform enhancement
• Lead service reviews and improvement initiatives
Requirements:
• IT, Business, or equivalent degree
• 10+ years in Information Technology
• 5+ years managing operational or service teams
• Proven rec...