Location
boucherville, montérégie, Canada
Posted
July 04, 2026
Job Description
Lead customer support excellence at RONA as a Customer Service Manager in a hybrid model from Boucherville. This role emphasizes operational leadership and strategic vendor management to enhance customer satisfaction.
As the Customer Service Manager at RONA, you will manage offshore contact center services and after-sales support teams. This position requires a strategic focus on performance, continuous improvement, and a collaborative approach to elevate customer experiences for both B2B and B2C clients. Your leadership will be pivotal in ensuring a seamless customer journey through analysis and actionable insights.
Key Responsibilities:
• Oversee vendor relationships and compliance with KPIs
• Manage and motivate specialized support teams
• Develop performance dashboards for monitoring
• Collaborate with Sales and Marketing teams
• Define objectives and support team skill development
Requirements:
• At least 5 years of leadership in a contact center setting...
As the Customer Service Manager at RONA, you will manage offshore contact center services and after-sales support teams. This position requires a strategic focus on performance, continuous improvement, and a collaborative approach to elevate customer experiences for both B2B and B2C clients. Your leadership will be pivotal in ensuring a seamless customer journey through analysis and actionable insights.
Key Responsibilities:
• Oversee vendor relationships and compliance with KPIs
• Manage and motivate specialized support teams
• Develop performance dashboards for monitoring
• Collaborate with Sales and Marketing teams
• Define objectives and support team skill development
Requirements:
• At least 5 years of leadership in a contact center setting...