Job Description
Our client is recruiting for a Manager, Legal Service Delivery to join their Montreal office. The Manager, Legal Service Delivery, supports the Director, Paraprofessional Services and the Director, Legal Support Services in delivering the national mandate for Paraprofessional Services (PSG) and Legal Support Services (LSS) by overseeing high quality service delivery and team performance for PSG and LSS within their regional BLG office. In this role, the Manager provides direct leadership for regional workflow and capacity management, performance management, process improvement, technology adoption, and role specific training and development. As a key member of the national Legal Service Delivery leadership team, each Manager also contributes expertise to national initiatives, standards, and training programs.
Summary of Responsibilities
- Oversee workflow, capacity, and staffing to ensure efficient, high-quality service delivery
- Wor...