Job Description
Knowledge Management Manager (Up to ₱110K | Hybrid | FREE AI Certification)
Cebu City | Hybrid (3 days onsite at IT Park, 2 days WFH) | 8:00 PM–5:00 AM PH Time | Monday–Friday
You've spent years building knowledge systems that actually work — and you know the difference between a knowledge base that lives in a wiki no one visits and one that genuinely changes how a service team operates. This role is for the person who sees knowledge management as strategic infrastructure, not just documentation upkeep.
As Knowledge Management Manager, you will architect and govern the end-to-end knowledge ecosystem for a fast-scaling Operations Excellence organization. You will partner across Payroll Operations, Product, AI, Training, and Client Experience to close the gap between what the organization knows and what frontline teams can actually find and use. Your work will directly shape error reduction rates, onboarding speed, and the AI-enabled service ...