Location
toronto, on, Canada
Posted
July 13, 2026
Job Description
Opportunity Lead the modernization of service desk operations by implementing automation, expanding self‑service, and standardizing workflows to improve efficiency and user experience. Owns the end‑to‑end lifecycle management of all enterprise hardware and software, including forecasting and asset tracking.
Role
Act as the primary point of contact for key business stakeholders, ensuring timely resolution of application and system issues across all locations.
Oversee and standardize IT onboarding and offboarding processes, ensuring timely provisioning and deprovisioning of hardware, software, and licenses.
Lead the procurement and leasing of IT enterprise assets, oversee end‑to‑end asset lifecycle management, and ensure CMDB accuracy and completeness.
Triage and prioritize escalated support tickets, coordinating resolution with the 24/7 IT Help Desk to meet internal SLAs.
Identify recurring technical support issues and drive root‑cau...
Role
Act as the primary point of contact for key business stakeholders, ensuring timely resolution of application and system issues across all locations.
Oversee and standardize IT onboarding and offboarding processes, ensuring timely provisioning and deprovisioning of hardware, software, and licenses.
Lead the procurement and leasing of IT enterprise assets, oversee end‑to‑end asset lifecycle management, and ensure CMDB accuracy and completeness.
Triage and prioritize escalated support tickets, coordinating resolution with the 24/7 IT Help Desk to meet internal SLAs.
Identify recurring technical support issues and drive root‑cau...