Manager, Incident Management & Operational Readiness

W2 - Hourly Operations Specialties Managers

<p><b>Job Description</b></p> <p> </p> <p><b>Summary </b></p> <p><u>The Manager, Incident Management & Operational Readiness</u> is responsible for leading the end-to-end operational response and service stability framework across the Reliability Engineering & Operations organization. This role drives major incident execution, executive communications, and operational governance while advancing service maturity, reliability, and readiness. </p> <p>As the central point of coordination during critical service events, this leader ensures rapid restoration, transparent stakeholder communication, and disciplined root cause management. The role also partners closely with SRE, Production Support, and Service Delivery teams to strengthen operational processes, improve service performance, and reduce recurring incidents. </p> <p> </p> <p><b>Key Responsibiliti...