Manager HR BPO Governance

full-time Operations Specialties Managers

Job Description

ContiTech is seeking a dynamic and experienced HR BPO Governance Manager for our HR Service Governance & Systems team.

The Global HR BPO Governance Manager is responsible for overseeing governance, performance management, and strategic partnership activities related to outsourced HR Business Process Outsourcing (BPO) providers across multiple regions. This role ensures vendor accountability, operational excellence, compliance with contractual obligations, service delivery optimization, and alignment with global HR and business objectives.

• Manage governance activities for global HR BPO vendor and outsourced service providers
• Monitor SLAs, KPIs, operational performance and service quality
• Lead governance meetings, business reviews, and escalation management
• Partner with vendors and internal stakeholders to drive continuous improvement initiatives
• Support contract management, compliance, audit readi...