Manager, Global Shared Services Hub

Manulife

Full time Operations Specialties Managers
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Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Posted
June 25, 2026

Job Description

We are reimagining the Finance function; establishing ways of working that will enable our teams to benefit from the investments that we are making in people, processes, technology and setting up a function fit for the future. Under this model, in-market teams will focus on strategic business partnering and decision-making support, while operational activities will scale within our redefined Global Shared Services (GSS).

The Manager of GSS will serve as the liaison between in-market teams and our Finance Shared Service Centres (FSSC). Their role is to support operational excellence and quality, with a strong emphasis on improving Finance customer outcomes.

We’re looking for a candidate who demonstrates a solid operational processing background including a keen focus on efficiency and risk mitigation and who is a strong team player and communicator.

Position Responsibilities:

Service Management and Governance

  • Act as a quality gatekeeper, e...