Manager, Customer Success

Full-time Management & Operations

Responsibilities

• Build and maintain strong relationships with assigned customers, serving as their primary point of contact
• Understand each customer’s unique business needs, goals and challenges to tailor solutions and services accordingly
• Proactively engage with customers to ensure they are deriving maximum value from our products and services
• Monitor customer satisfaction and loyalty metrics, taking proactive steps to address any issues or concerns
• Collaborate with internal teams, including sales, support and product development, to advocate for customer needs and drive resolution of issues
• Conduct regular check‑ins and business reviews with customers to review performance, gather feedback and identify opportunities for improvement
• Develop and execute strategic account plans for key customers, outlining goals, action items and timelines for success
• Identify upsell and cross‑sell opportunities within ex...