Job Title: Manager – Customer Service
Location: Madurai
Role Purpose:
This role is responsible and accountable for all activities of the Customer Service Team of a given country, including but not limited to overseeing, leading, inspiring and supporting the team to ensure they are customer-focused and ready to deliver timely and accurate responses and services within the established policies and procedures. This role is also responsible for building a world class customer service team while planning, coordinating, governing and measuring the activities and performance of the customer service in alignment with the shared vision, strategy and goals of customer service function globally. Accountability for identifying and leading process improvement plans, converting opportunities into sales and rolling out best practices for stronger, sustainable and profitable growth for Coats also lies with this role. The incumbent of this role...