Manager, Customer Service & Documentation – Malaysia

Full-time IT & Technology

Overview

We're looking for an experienced shipping professional to take on the role of Customer Service & Documentation Manager in our Malaysia office. This role will lead a team managing the full scope of customer bookings, export/import documentation, and delivery processes. The ideal candidate will ensure high levels of operational accuracy, customer satisfaction, and compliance with shipping regulations and KPIs.

Responsibilities

• Lead and supervise the Customer Service and Documentation teams to ensure efficient and effective SOP, workflow and compliance.
• Coordinate all customer bookings, vessel schedules, and documentation in alignment with Internally and externally.
• Collaborate closely with Principal, Sales, Finance, Operations to ensure seamless execution.
• Oversee export and import documentation processes including B/L issuance, manifest submission, and invoice generation.
• Ensure timely response to customer ...