Manager, Customer Experience West Island Area (Future Opportunities) (Dollard-Des Ormeaux)

Full-time Management & Operations

Work Location: Dollard-des-Ormeaux, Quebec, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Range: 59,500 – 84,000 CAD per annum

Job Description

As Manager Customer Experience, you will lead a high-performing team to ensure seamless and impactful customer experiences at TD Canada Trust.

Responsibilities

• Mentor a team to deliver exceptional customer interactions and achieve operational excellence.
• Maintain employee scheduling and ensure compliance with policies and guidelines.
• Collaborate with One TD partners to provide tailored solutions to customers.
• Support frontline staff in resolving complaints and serve as the escalation point.
• Co‑coach the team on advice‑giving and customer conversation strategies to promote legendary customer experience.
• Lead workflow monitoring, prioritize tasks, assign duties and improve operational...