Manager Customer Experience

Full Time Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Customer Support; Quality Assurance & Support; Workforce Management; Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team); All front/ back line CC processes/ all dedicated account desk/ sales solutions support processes; Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team)

This opportunity is for a Grade 12 position and is specifically aligned to a permanent night shift role. . To effectively manage assigned resources, departments and/or locations, ensuring that department or operational goals are achieved and processes and procedures are completed promptly and consistently. Ensures that all activities are in line with company goals and regulatory requirements. Responsibilities may be within a country, across countries or regions.

What you will do

Have strong leadership experience in managing voice-based customer support teams, preferably s...