Manager Customer Experience

Full-time Other-General

We are seeking a detail-oriented Customer Experience Manager to support our Customer Experience Team. The ideal candidate will work closely with stakeholders to analyse customer insights, identify trends, and develop data-driven recommendations to enhance customer satisfaction and engagement.

Responsibilities Strategic

• Lead CX transformation and implementation across selected business units, driving cultural and structural improvements that elevate customer‑centricity.
• Develop and execute the strategy and roadmap, ensuring alignment with business priorities and measurable outcomes.

Operational

• Establish and enhance customer feedback mechanisms – including surveys, mystery shopping, and customer interviews – to capture actionable insights.
• Analyse and interpret Voice of Customer (VoC) data to identify key pain points, opportunities, and trends, and communicate findings effectively to leadership.

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