Manager - Customer Concerns, SSI/TIFL (En/Fr)

Scotiabank

Full-time Operations Specialties Managers
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Location
Toronto, Ontario, Canada
Posted
March 22, 2026

Job Description

Is this role right for you?

In this role, you will:
  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

  • Understand how the Bankโ€™s risk appetite and risk culture should be considered in day-to-day activities and decisions.

  • Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabankโ€™s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

  • Champions a high-performance environment and contributes to an inclusive work environment.

  • Customer Experience โ€“ Provide best-in-class customer experience by:

  • Ensuring thorough analysis of complaints, including conducting suitability assessments, performi...