Job Description
Job Responsibilities
- Create a value added CS experience for Customers and Stakeholders
- Enhance current systems and processes of Logistics, warehouse, inventory management
- Closely work with internal stakeholders viz;
Planning, Procurement, Sales to ensure CS is as per defined SLAs and Charter.
- Responsible for setting up the goals and key performance indicators for customer service organization
- Responsible for supervision, review and managing of customer service function.
- Conducting CS experience reviews with key customers so as to enhance service proposition
- Work closely with the IT function to enhance the system capabilities of the customer service in the organization.
- Regular interaction with the stakeholders for understanding any concerns with respect to the customer service organization and providing
solutions to resolve any concerns raised by customer.